I had my volume control go out (bought a new unit from an individual seller on usamart) and they were quick to respond and offer to cover shipping costs back to the factory for repair. Fortunately a software reset fixed the problem, but they still offered an indefinite warranty if the problem ever came up again. Seemed like quality support, especially given that I hadn't purchased from a licensed dealer. Also, warranty follows the unit/SN, so it's transferable...
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Thanks. Did you go through Lyngdorf directly or through a dealer to get issue resolved. When was this incident? How did you contact them (there no phone number listed on their site). I have demo unit from a dealer and love the sound quality. Submitted two help tickets through Lyngdorf website with not even an auto response saying they received the message. It’s been almost a week. I had questions about the menus trying to set up speaker crossovers. Scary thought if the unit actually failed with such an expensive item and not being able to get a response from manufacturer.
If you purchased from a dealer, demo or not, that dealer is obligated to provide assistance with service. That is one of the things you pay for when you purchase from a professional seller. Contact your dealer, not the company. And just FYI, many companies expect you to handle service through dealer. That's why they give the dealers a higher markup. Use the service you paid for.
I think either the contact us form on their website was not working or they just wasn’t checking it for a few days. When I emailed directly to the [email protected] they did respond promptly. The dealer I’m working with says they are responsive. Based on this and the fact that I like the sound quality of the amp so much that I decided to take the plunge