Whenever I have a problem like this with any company, I try to contact the boss directly. Often, staff do their best, but aren't able, or aren't authorized, to pull out the stops the way the boss can. I believe this is the most effective way to deal with such problems. AND you will gain the gratitude of the company's management, who in the vast majority of cases, would much rather have a happy customer than a dissatisfied one.
Aesthetix Service Runaround
Hi everybody.
On January 2 of this year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.
Today, 2 weeks short of five months later, I still don't have my amps back.
I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.
I'm wondering if anybody else has had a similar experience. I'm about ready to give up.
On January 2 of this year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.
Today, 2 weeks short of five months later, I still don't have my amps back.
I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.
I'm wondering if anybody else has had a similar experience. I'm about ready to give up.