Sorry to hear that. I had excellent service and response from Aesthetix when I sent my Janus preamp for service.
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Whenever I have a problem like this with any company, I try to contact the boss directly. Often, staff do their best, but aren't able, or aren't authorized, to pull out the stops the way the boss can. I believe this is the most effective way to deal with such problems. AND you will gain the gratitude of the company's management, who in the vast majority of cases, would much rather have a happy customer than a dissatisfied one.
I heard from Jim White at Aesthetix today. He explained the cause of the delay and gave me an ETA.
You can see from my virtual system that when it's all here, I'm running an all-Aesthetix rig, and it's the best-made, best-sounding gear I've ever owned. It hurts me to whine about it!
We've had some spotty communication but I'm sure it will all work out in the end.
Sorry to hear that.
I can't think of a more approachable organization than Aesthetix. I have always had good communication with questions and with an upgrade I did to Eclipse status on my Io with two supplies and the 3 boxes sent in.
They were right on schedule based on their initial estimates. I hope it works out for you.