Aesthetix Service Runaround


Hi everybody. 

On January 2 of this  year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.

Today, 2 weeks short of five months later, I still don't have my amps back.

I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.

I'm wondering if anybody else has had a similar experience. I'm about ready to give up.

rechsm
Sorry to hear that. I had excellent service and response from Aesthetix when I sent my Janus preamp for service.
Sorry to hear that as well. I always have had great service. You should give Glenn Buckley at Aesthetix a call.


never had a problem with their service... and only had one time in approx. 7 years that I ever had the need to send in my Calypso, and it ended up not even being an Aesthetix issue.
If what you say is true, it is unacceptable for any repair center, nevermind a high-end one to give a customer the runaround like this. Tell them you will post in social media if you do not get an answer to your satisfaction.
Whenever I have a problem like this with any company, I try to contact the boss directly. Often, staff do their best, but aren't able, or aren't authorized, to pull out the stops the way the boss can. I believe this is the most effective way to deal with such problems. AND you will gain the gratitude of the company's management, who in the vast majority of cases, would much rather have a happy customer than a dissatisfied one.
I heard from Jim White at Aesthetix today. He explained the cause of the delay and gave me an ETA. 

You can see from my virtual system that when it's all here, I'm running an all-Aesthetix rig, and it's the best-made, best-sounding gear I've ever owned. It hurts me to whine about it! 

We've had some spotty communication but I'm sure it will all work out in the end.
Sorry to hear that.

I can't think of a more approachable organization than Aesthetix. I have always had good communication with questions and with an upgrade I did to Eclipse status on my Io with two supplies and the 3 boxes sent in. 

They were right on schedule based on their initial estimates. I hope it works out for you.
Glad to hear it's working out for you.
Did I mention?  I had two rooms tied for most natural sound at AXPONA this year. Aesthetix was one of them, with a far less costly setup than the other.