Musical Fidelity fine-tuning service

Thank You Maineiac.

Unsound,

I agree that one year isn't generous in terms of length of warranty. What I thought you meant that they'd been unreliable about covering original owners while within the warranty period. Obviously, this is something to take into consideration if purchasing a new MF product, especially gear that's higher up the price ladder. That said, I've found their stuff to be pretty reliable and other than a remote control handset that died, I've never had an issue.

Just got off the phone with Rick Walker of Walker Electronics, it takes a while for him to return calls as he's currently swamped with work. He is the only NA MF repair service center.

Very nice guy to speak to and is certainly very knowledgeable. I really liked what he had to say and he's been around forever.

He does the MF fine tuning service for North America, even before MF UK. MF started doing the same upgrades after they learned what Walker was doing and they liked what they heard. Walker and MF stay in close contact. It's however substantially cheaper through Walker due to the lack of shipping charges, currency exchange and duty but it's the same work. I believe upgrade work for the KW-500 is approx. $850, which I think is a bargain.

Tempo Sales is now the sole distributor and doing a good job. I spoke to them about getting my unit serviced and they were very helpful. I first need to go through them first by emailing my contact info, model #, serial #, date of purchase and where it was purchased. They will then send me RMA.

There has been issues when KEF was the distributor for MF and before that it was Signal Path. Tempo has been very good about warranty work and even with units that were covered by KEF, that's if your unit is still covered by a warranty.

I feel much, much better now about buying a Musical Fidelity unit here in the US, I just wished this info was more readily available to the average MF owner without having to spend so much time hunting this info down. Supposedly Tempo is going to update all this info and make it more readily available to the NA public.

Thanks for everyone for your help.