Second failure of new amplifier


Two weeks ago I burned my new amplifier equipped with eight 6L6 tubes. I had been using the amp for one week before that and everything was OK. The failure occurred when I was switching the amp to the standby position and then to the "off" position (two small tubes and two central power tubes flared, so I switched it off and disconnected from the mains immediately). Switched on - no sound. I found out then that the failure was caused by one damaged 6L6 tube and one burnt fuse.

I replaced the fuse and one tube and everything was OK, until I decided to listen to the music today. I listened to it for 15 minutes, then the same problem occurred - when I was switching it to the standby position and then to the "off" position, there was a clapping sound, one 12AU7 tube ignited (flared strongly) and the tubes do not glow after switching on. I will explore this problem further when I come back from work.

When I was purchasing this amplifier (I would prefer not to disclose the manufacturer), my local dealer claimed that the amp had a "stabilized power supply design" or something like that. One of my audiophile friends dissuaded me from bying this amp, saying that 4 output tubes per channel may cause a problem. The dealer said "don't listen to him - he does not know what a "stabilized design" means."

I think I know now what is "stabilized design" - it's burning fuses and tubes every second day. My dealer is reluctant to take it back even for resale (I suggested that he took it for repair and sold it and only after that give me money), but he claims that the guarantee is void because I replaced the stock tubes (12AU7 and 6922) with my own (vintage)tubes and that I should have waited for a couple of months (while it was burning-in) and should have used it with stock tubes without replacing them for other tubes. He added that according to the European ISO standards, changing the tubes would void the warranty.

My questions are:

1. Does tube-rolling in a new amplifier always void the warranty?
2. Is it true that the auto-bias function (especially when the amp is powered with so many (8!) output tubes is unreliable as compared to manual bias adjustment (like my other amp - Cary SLI-80)?
3. Is it normal when a brand new amplifier behaves like this?

I will appreciate all comments, opinions and suggestions.
transl
The manufacturer's name transpires from the previous posts, so this thread is not a speculation.

Here is the response I received from the manufacturer:

'I understand your disappointment for a malfunction of a new equipment. But let me tell you that I don't agree with your request to return the equipment to the dealer, loosing money. I believe you buyed the amplifier as you liked it, and you have the right to own a perfectly working equipment.
Our goal is the customer satisfaction and if you were in Italy I should have requested you to send the unit to our factory for a careful control: this is the first time an ADM35 or ADM32 has such a problem and we are interested to investigate the causes.
Unfortunately the distance between Russia and Italy does not allow it.
Anyway, please let me be informed about the operation of your amplifier: I hope the malfunction was a temporary problem, and you can enjoy the ADM 35 and the CTR-2.'

Rather vague and inconstructive...The amp is now working with vintage TungSol tubes, by the way.
>> The manufacturer's name transpires from the previous posts, so this thread is not a speculation. <<

WHAT? Why don't you just come out and state, CLEARLY, the name of the Mfgr.? All you have done is waste our time and good will...

-RW-