I am not sure maybe I have the wrong email address for Totem ([email protected]), but I have just about formally crossed their products off my list due to their lack of email response. I have sent several emails asking for a list of dealers in my state and have not gotten one response.
Anyone else have this issue? Is their customer service that bad?? Maybe they don't need the sales????
I am a dealer for Totem in New Jersey. Let me know where you are and I will check to see if there is a local dealer for you. If not, maybe I can help you.
It's a summer time and not every day the e-mail is checked in Totem customer service. You should give it a couple of days and your question won't be neglected there.
Matt,
I will probably need to replace my tweeter in Totem Forest loudspeaker can you e-mail me the info?
Thanks all for the responses! It does look like Totem has great customer service and maybe I am just getting some bad luck or even a bad email system here, no problems.
I am in CT and was looking for a dealer to listen to some speakers.
I was looking into their speakers last month and inquired via email about recommended Totems (based on my equipment) and dealers near to me. I received an answer within a day.
Since the nearest dealer to me was 2 hours away, I called Totem on a Saturday to find out more info on the speakers and they stuck Vince on the phone with me who spent quite a bit of time patiently answering all my questions.
I am now the happy owner of some Forests. I've even called Vince post sale for more info in regards to bi-wiring and at the end of the conversation he humbly thanked me for supporting his company/products.
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