Some thoughts about value in high-end audio


Richard Hardesty (former co-owner of high-end retail store Havens & Hardesty, and former equipment review editor for Widescreen Review magazine) recently published Issue #8 of his online audio journal, The Audio Perfectionist, which contained a section on the importance of value in high-end audio. Hardesty commented that he originally wrote the piece for publication in one of the high-end audio mags, but the mag refused to print the article.

I think Hardesty’s comments are worth sharing in somewhat summarized form. I am not going to quote the entire piece, since it is rather long, and if you are interested in reading the full piece I urge you to subscribe to Hardesty’s journal for $35 a year. The main points of the article appear below. I encourage Audiogon members to share their thoughts and/or criticisms.

“Can an $80,000 pair of loudspeakers or a $20,000 pair of speaker cables represent good value? Do hyper-expensive products really perform better? While astronomical price tags have become commonplace in high-end audio, few reviewers have questioned whether these ever-escalating prices can be justified on the basis of actual manufacturing costs or if the highest-priced products offer any real performance benefits when compared to well-engineered components which cost far less.

Instead, it has been generally assumed that those components, which cost more, are built to higher quality standards and sounds better than those components, which cost less. These assumptions are not necessarily true, and they have taken a toll on the high-end audio industry. Infact, retail prices for high-end audio components are often completely unrelated to manufacturing costs and may be used solely as market positioning tools. In the instances where hyper-expensive products actually do provide some audible advantage, the gain is likely to be small and may be achieved at the expense of some other aspect of performance.

When an industry is filled with a variety of products which are artificially priced to position them in the marketplace, that entire industry becomes suspect. Customers get less for their investment in a market where manufacturers are vying for prestige rather than competing to provide value for money.

As is true in most industries, high-end audio manufacturers used to vie for market share by trying to offer more for the money than their competitors. Originally, “more” meant audibly superior performance, but eventually “more” evolved to include better cosmetics or industrial design and/or enhanced prestige. Some manufacturers discovered that, while it was difficult to produce products, which actually sounded better, it was easy to generate lots of attention from magazine reviewers by simply claiming to offer higher performance and attaching a high price tag to new products. Many inexperienced listeners fell into the trap of assuming that a high price was a guarantee of high construction quality and high performance, just as they (often falsely) assume that an expensive car is made better and performs better than a less expensive model.

Because it is entertaining to read about the most esoteric products available, the high-end audio press has emphasized coverage of extremely expensive components and devoted less attention to the high-value, high-end products that most people are actually interested in purchasing. Super expensive audio components have often been subjected to far less scrutiny by the high-end press than these products deserve. Readers have been led to believe – falsely, in my opinion – that affordable audio components can’t really perform at the highest levels and that true state-of-the-art performance is reserved exclusively for the wealthy.

As specialty publications have focused more and more on products that most people simply can’t afford, the high-end audio industry has suffered. Many music lovers have been turned away from our hobby because they felt excluded from a club where components they own or can hope to obtain are subtly denigrated in print, and components with ridiculous price tags are accepted with little skepticism. Many readers of the high-end audio publications have become dissatisfied with components which offer outstanding performance simply because these components sell for only a fraction of the cost of those esoteric products lauded by the magazine equipment reviewers.

While designers will always experiment with components on the fringe of practicality in order to advance the state of the audio art, you don’t necessarily have to participate in their experiments to achieve true, high-end audio performance...I believe it is time to re-examine many of the products at the upper limits of the price spectrum to determine whether they are fairly priced...and whether they present a good value to the consumer in terms of actual performance.

There is an industry benchmark for establishing the fair market value of an audio component – the five-times ratio of parts cost to selling price...A five-times ratio of parts to selling price provides a lean but acceptable profit margin to the manufacturer and the retailer...

An audio component that performs at the highest level is not likely to be cheap. Less consumer demand means lower production numbers and higher costs. Products which are made in very small quantities will have to sell for much more so that the makers, and the dealers, can recoup their costs from a smaller group of buyers...Many high-end audio components are over-priced when judged solely by the cost of manufacturing. When the selling price to parts cost ratio gets to be 10:1 or more, you are surely buying something other than high quality merchandise. That “something” may have value to you...

(At this point, the article goes into an interesting comparison of several sub-woofers made by Paradigm, B&W, Aerial, and Wilson Audio. Hardesty notes that each sub-woofer in his comparison uses drivers ranging from 12” (Aerial and Wilson) to 15” (the Paradigm and B&W), and have built-in amps with nearly identical power. Cabinet construction is also very similar in each case. Prices, however, range from $1500 for the Paradigm to a whopping $10,000 for the Wilson unit.)

I believe that runaway pricing has damaged our industry. Many products are vastly over-priced based on manufacturing costs and few of the over-priced products offer better sound than what can be had for less. Often far less. In the best cases, where a hyper-expensive product actually does offer some audible performance benefit, that benefit is likely to be a small incremental improvement over products that are more reasonably priced.

Many reviewers subtly denigrate the performance of affordable high-end audio components when reviewing hyper-priced components. Reviews often suggest to the reader that extremely expensive components offer dramatically better performance than that available from components at the upper midrange of the price scale. Based on my experience, and I’ve had a lot of it, that is seldom the case...

Value is not a forgotten artifact of the past. There are many audio products available today that are fairly priced based on manufacturing cost, and some of these products provide performance that was unattainable at any price just a few years ago. The very best performance is often provided by components that are affordable by common folk like you and me. If you listen and compare before you ask for prices you may find that you can afford a lot more performance than you expected.”
sdcampbell
Since I don't see much of a devil's advocate response, I think I'll give it a try. If the only determinant of price was the 5 to 1 cost to price ratio then I would probably agree with the assessment of the sorry state of hifi world today. However, I believe this is a simplistic view that holds true for some but not all(probably not most) of hifi maufacturers. One variable that is not discussed is R & D. When a new state of the art product is offered on the market, how did it get to market? In a big corporation a decision is made to produce a certain product, the engineers take over and create a product. A cheaper,commonplace product can be produced fairly easily with little R & D and the 5 to 1 cost to price ratio is a pretty accurate estimate of market price. But what about the small "mom and pop" company or the state of the art product. ALOT of TIME(equals money) and research may go into this project. I recently read in the archives of an e-mag(I don't remember which one) an interview with the owner of Sound Applications power conditioner. This guy listened to just about every electronic part in his product. It was obviously a labor of love which consumed hundreds of hours of his time. How do you quantify this R & D expenditure into the eventual price of the product? Speaker companies often listen to many different tweeters,crossover changes,parts changes,etc.,etc.,etc. How do you account for that time and cost? Ultimately I guess what I'm saying is that the hifi market is difficult to assess with a simplistic one size fits all theory. There are lots of dedicated,honest,hard working people out their trying to sell a product they believe in while not trying to rip off the public. Don't get me wrong. There is some obsenely priced gear out there that appears overpriced(IMO), but I don't think we can jump to the conclusion that just because it's priced in the stratosphere that it is a rip off.
Jayarr and Mvwine make a great points about R&D costs (in different forms). Even if the 5:1 ratio is something consumers would like manufacturers to pursue, let's keep all costs in mind -- including the return to the owners and advertising. But, do costs drive pricing? Should they? No (IMO).

Generally, prices are set to match demand and supply. Demand is based on the aggregate of each person's individual calculus which is absolutely right to that individual. So let's focus on supply. A Stratavarius or '97 Merlot cannot increase in supply -- costs don't matter here. Porche can increase supply -- but the company chooses to maximize profit by limiting supply and reducing demand by asking a higher price -- hmmm, costs don't matter here either. Costs only matter to the manufacturer as a baseline for a setting a minimum price -- I would suggest that no industry prices off of cost exclusively. (Well, some price off of expected costs if a company believes it can be the low cost producer and gain incredible share by pricing low to begin with ... that's not really relevant here though).

My hypothesis is that the audio industry costs of R&D, owner returns and advertising are very high on a "per unit sold" basis. There are so many high end manufacturers that it becomes very tough to get enough business to support a lower price, so even the minimum price (based on unit costs) is high. If prices are absolutely out of line with "quality" (i.e., the buyers perception which encompasses looks, brand, pride, WAF, sound ...), the stuff won't sell for long. There is too much competition for that to happen (since life ain't perfect, there are always exceptions, but...).

Bottom line: Forget the 5:1 ratio as relevant in today's world (IMO). Does the audio industry hype the high end too much -- You bet!!! Are there some great lower cost products -- Yup. The article makes some great points -- I believe I'll subscribe, but it also misleads a bit. We here at the forum are testaments to the value we place on matching the price/performance tradeoffs to meet each person's desires and means (e.g., look at some of the cable threads). Let's keep up the good work and perhaps increase a focus on lower priced equipment so more people find this hobby/obsession more accessible. Thanks sd. Great food for thought.
That said,just as free speech protects persons who say outrageous things,so capitalism protects the rights of persons to pay 20k for speaker cables that will depriciate quickly.
Yes,a Strad is an excellent value. An hundred years from now,perhaps 4 more persons will have played it 6-8 hours a day for 25 years each and it be will worth more in nominal money that it is today. The cutting edge technologies in today's Porshes and Lexi will be incorporated in the next generations VWs and Toyotas.
It does not bother me that there is audio equipment that I can't afford. Let the coke dealers, trust fund babies, investment bankers, and serious hobbyists buy it to subsidize the r and d that will trickle down to my mid fi stuff in subsequent generations.
I don't feel the least bit deprived with my 3k(used) midfi system that well suits my wants and needs.

For music,
p
Interesting reactions to this post so far (and thanks to SDC for posting it). I think a few posters are getting hung up on the 5:1 issue--that's a rule of thumb, not an iron law. It gives you a benchmark. If you pay more than that, you need to ask yourself, What am I paying extra for? The skill of a great designer? Yeah, maybe. But there are lots of great designers who can design much closer to that 5:1 constraint...

But I don't think Hardesty's real target is the manufacturers so much as the high-end audio press which encourages such excess by ranking gear according to price rather than quality/value. Of course, price is easier.
The price basis of high-end audio is not necessarily related to the cost basis. Not do I think it is a supply/demand equation. I think it is a maximizing profit equation. For some lucky few at the pinnacle of high-end audio the aquisition of stuff becomes a money no object proposition (and a very wierd value equation). In this case the supplier needs to price his goods such that he can preempt the market until a newer, better, product becomes available. This, generally, is a very short-term process once competitors realize what the market will bear. Then the resale of what was one the pinnacle of high-end drops precipitously. I think this interesting article was pointing to the crazy price equations of the highest of high-end. Dropping down to the next tier of products becomes much easier to analyze, but then these prices may generate an adder based on the marketing, and availability, of the highest tier. I have failed to find an analogy for this pricing behaviour (preemptive pricing) in any other consumer field, showing how crazy we must be to get involved.

As an aside how can we even get close to reproducing original sound that was recorded. Just look at the recording chain. Anyone seen what a real-world microphone cable look like, compared to our audiophile XLR interconnects ?