What can cause noise with my Wadia 381? HELP

THE DEALER MENTIONED THAT HE SUSPECTED that there could be issues with the current conveyors but he never followed through with a repair. The reason: he claims he could not reproduce the problem, which is absurd. At the very least, the hiss or noise floor is very obvious--just turn up the volume on the amp without playing any media and there it is, and much louder in the left channel. Sometimes there is the static noise as recorded and posted in the youtube video, but it is not always present. But when it is, you can easily hear it, even during playback of low volume material. I can contact Wadia again, but they insisted that the Dealer, with whom they have a "working" relationship, should perform the repair; Wadia will supply the parts needed under warranty under those circumstances. Remember, I NEVER actually RECEIVED and used this 381 BEFORE it was modified. Perhaps that was my biggest mistake--it was probably good enough without the mods. But the fact is that the seller/dealer recommended these mods. I have had a positive experience with this dealer before when he repaired/modded a Wadia 8, so, I agreed to allow him to mod the new 381 before I every used it. After modding the new 381, he shipped it to me. The noises that are still there (static, hiss, noise floor issues) where there from day one. However, I attributed the noises to my old tube amps which I eventually sent in for "repair"/adjustment. Weeks later, when I received my amps back, the NOISES WERE STILL THERE. It turns out my equipment was fine IN THE FIRST PLACE--the Wadia was the source of the noise since it first arrived on my doorstep. All the rest is history. I cannot even get a phone call or e-mail back from the dealer at this point. Many people in this forum have used this dealer. Unbelievable.

Ridiculous as it sounds, I did not know that a certified Wadia dealer would knowingly void my warranty without at least disclosing or discussing that possibility. I guess that I was naive in assuming that the seller would have properly educated his customer regarding this vital bit of information. The dealer provides a 3 year "store" warranty, but if he is unable or unwilling to repair the unit he modded, what good is this warranty? It is only as good as his skill set in diagnosing the problem. By all rights, he should fix whatever is causing the malfunction (noise) under the warranty he has provided. In short, the dealer/seller is the only one that knows the full details of the modifications. As such, he is the only one qualified to fix it, and under the warranty with his name stamped on it.

You don't have to shout. You never said the dealer you bought the unit from was the modifier. This changes the game,some what. Contact Wadia and let them know one of their dealers is possibly doing unauthorized mods and and see if they can help you. Please for other would be buyers sake, divulge this dealers name.

Sorry to shout. This is so frustrating. The mods performed are commonly done by this dealer and are frequently discussed in this forum. And I accepted a modded, new 381. But I got more--and less-- than I expected (with the noise issue and my voided factory warranty) and, for whatever reason that only the seller/dealer/modder knows, I cannot seem to get any traction in a positive direction. I will eventually provide the dealer's name. I just thought that by being discrete, at least I would take the high road. At such time that he does the right thing, I will give full disclosure. The seller is one of the "full line dealers" in Minnesota,

I just saw on another forum that GNSC has closed. If you go to their website, Steve lists three recommended dealers for servicing any of the products that they've upgraded.

Chuck