“… boring classic rock that sounds like crap like Doors and Zeppelin albums..." When will those born yesterday understand that “boring classic rock” made whatever they listen to today possible? Anyway listen on Uncle Kevie. You know a ton more about music and gear than probably all the complainers. I’ve never been disappointed with UA. Most haven’t.
Are you having problems with Upscale Audio?
Hi All,
From memory, it seems that many are satisfied with Upscale Audio. So, I am wondering if The Times Are A Changin?
To date, I have two interactions and both have been difficult.
a.) I purchased a $4k cartridge (see my system), using a trade-in program. When I called to follow up, they told me that I needed to speak with someone who was unavailable (out of the office for a while). When I called again, I was simply told that UA customer service would get back to me with an update. That never happened. SIX WEEKS later, I called to complain. Apparently, they lost track of my order.
b.) Today, I am looking to buy a set (7) of tubes from AU and have a question or two before making the order. Frustratingly, after two calls and three emails, I am continually referred to the website for all tube-related information.
Their customer service seems to be "Don't Call Us and We Won't Call You" (just look at our website and email us). That attitude is a sale killer.
So, unfortunately AU is quickly becoming a vendor of last resource.
Anyone seen a change in AU's level of service, or has it always been this bad?
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- 67 posts total
- 67 posts total