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REVERB LOSES PACKAGE AND WON"T PAY LOSS

I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec
thecarpathian's avatar
thecarpathian
6,236 posts
 

@autospec ,

I’m sure there are ways to contact a real person to explain your situation.

thecarpathian's avatar
thecarpathian
6,236 posts
 

It’s hard to assess what happened without knowing whether you ever received a tracking number. If you didn’t, that’s important. If you did, what did the tracking show? That information is essential to understanding whether the package was never shipped, lost in transit, or misdelivered.

Also, Reverb shipped it??!

I don’t believe Reverb ships anything. It’s just a selling platform. The guy selling it ships it. Plus, you won't say whether you received any tracking number at all. None of this is making any sense.

knock1
378 posts
 

@autospec If you communicating with Reverb or the seller the way you communicating in this thread, no wonder you are getting nowhere.

mahler123
4,095 posts
 

I never heard of Reverb before, but from other posts here I gather that are like eBay.  So your beef should be with the seller, and possibly with PayPal.

  I would sue the seller and the shipping company in small claims court 

thecarpathian's avatar
thecarpathian
6,236 posts
 

Even the thread title makes no sense:

'REVERB LOSES PACKAGE AND WON"T PAY LOSS'

How did Reverb lose the package? Reverb didn't ship the package.

 

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