Aurender Conductor App Question

Yesterday, I received an Aurender N150 streamer. Qobuz works great with it, but I'm having trouble with files I copied to the internal hard drive: I get duplicate copies, as seen in the Conductor app, but only one copy is on the internal hard drive. I contacted Aurender, but they haven't responded yet. Has anyone else had this problem? If so, were you able to fix it?

Are you browsing your files via the folders option in Conductor?

No, I’m browsing via the Album option. I don’t see the duplications in the Folder option, which is good, but it only plays one track rather than the entire album, which is not good!

Depending on your music files’ metadata you may get multiple instances of the same album but with different tracks. Also to play the whole album you need to add it to the queue to play it in its entirety as opposed to adding a single track.

Thanks. I figured I'd have to do that.