BluOS app error message

Quick update. No response from Qobuz, but I tried setting resolution back to HD+ and it was going well for a while, then an EOF error. 

I set the res. to HD and it played the track that would not play at HD+  

Update! Got this from Qobuz:

Hello,

Thank you for your message.

We apologize for the late response.

Some playback issues are currently affecting Qobuz, particularly when using certain applications or audio quality settings.

Our teams have identified the source of the problem. It is related to a caching anomaly within our content delivery network (CDN). In some cases, certain servers may temporarily deliver incomplete or corrupted audio files. As each audio quality corresponds to a different file, switching quality can sometimes resolve the issue by loading a correct version.

We are actively working on resolving this situation. Our teams are currently identifying the affected tracks and progressively clearing the cache. Improvements should be visible very soon.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Best regards,

Nancy
 

I switched from CD back to HD and only had 1 error message during 10 hours of play. So something has changed for the better. And it was a different error message not the same as before and as soon as I hit play again it resumed which wasn’t happening before. So clearly progress is being made! @macg19 thank you again for all of the info on switching to CD. I would have never known that. But I think we’re on the right track especially with that update from Qobuz. It’s just weird because I’ve never ever had an issue on my Eversolo also using Qobuz. It appears the Bluesound/Qobuz combo is where the problem lies…

Thanks for sharing the update from Qobuz. It took a while but at least we know where the problem is and that it's being worked on.

FIXED! (hopefully)

From Qobuz 3 hours ago.

Hello,

We are sorry for the late reply.

The issue we were experiencing has been resolved some days ago, and the services are operating again.

Our teams worked diligently to restore the situation as quickly as possible.
We sincerely apologize for any inconvenience caused.

If you are still experiencing any difficulties, please do not hesitate to contact us.

Thank you for your patience and understanding.

@macg19 Thank you so much for the update! Mine had been MUCH better, but it did happen again last weekend, but only once. Then as soon as I hit play it played again and was fine for hours! My Icon is in my 2nd system and I only use that one on the weekends. So I will be playing it tomorrow and I’ll see if it happens. I will update on how that goes tomorrow. But this is great news! Glad they got back to you…Thanks again so much for sharing my friend👍🏻! Has yours been ok?