The most important thing is calibration on a home theater. It is very likely that is not correct. There should be a profound improvement in the sound. I would not let them off the hook until it sounds awesome. What is hooked to what and how is important with a distribution amp. That should not be powering your main fronts,
Also, if this stuff is all new... then breakin can be important. Run the stuff round the clock for a while,
Unless you experience jaw dropping improvement in sound., Get your money back. This stuff while not high end should be immersive and dynamic... awesome.
For details. Put your question in ChatGPT or some other AI.

