I ship quite a bit using Pirate Ship. Most of the boxes I use are from Uline and are marked on the bottom 15x15x7, 15x15x12 etc. Those are the two sizes I use most. I also always round up regarding weight. Dozens of these boxes have made it through with no issue except lately, when I have been getting dinged with regards to the pre-printed box dimensions. My 15x15x7 boxes are being charged 16x16x8 and the 15x15x12 is being charged 16x16x13. PS says UPS uses a "machine" that reads the dimensions. IDK, my friend says that UPS probably has an issue with Uline.
What's your experience with Pirate Ship "adjustments"?
I've used Pirate Ship twice so far, and both times I got hit with a UPS surcharge after the fact, which PS immediately charged to my credit card on file. Both shipments were incoming, so I have the packaging and I was able to confirm that the actual dimensions in fact matched those on the label.
On one box, UPS claimed a one-inch difference and assessed a 10% surcharge... Seems like one inch would be well within the margin of error of their automated measurement portals?
Now there's no doubt that Pirate Ship is much less expensive than going through UPS directly, and I'm wondering if UPS has a zero-tolerance policy towards Pirate Ship-originated shipments to help them recoup some of the lower cost... Have you had similar experiences with PS?
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- 26 posts total
- 26 posts total

