The brand name literally means alone forever. Just sayin’
Eversolo Streamer Help!
I am here for two reasons:
To let people know of the 'challenging' product support situation for (my) Eversolo DMP-A8 streamer; and
To see if I can get help finding a solution.
A short Summary:
o After reading reviews and recommendations, five months ago I purchased a new Eversolo DMP-A8. I did this for one principal reason; the ease with which I could assemble individual playlists of decades long favorite music tracks. [I did also install the recommended internal SSD drive.]
o Also after looking at reviews and recommendations I chose the Tidal app as the system to use and proceeded to assembled a couple of playlists.
o In about a month or so the playlist tracks began to suffer sound breakups; or 'stutter' as Eversolo named it. It was random at first but soon became unlistenable.
o Being past the Amazon stated 30 day return date I contacted Eversolo by email and thus started a five months long troubleshooting process that has ended unsatisfactorily. [The extended time due to travel schedules.]
o Facts: the Tidal playlists play without a problem on my computer and phone. The playlists also work fine when using the Eversolo DMP's Bluetooth connection(phone), The playlists work fine on my auto Bluetooth system(phone). Albums ripped directly into the Eversolo streamer work without a problem!
o Eversolo's R & D section conclusion: Tidal has an issue; "....the problem is due to the streaming media server rather than the[their] device itself."
o My conclusion: My DMP-A8 has a bad Tidal app. [Wrong!][Logical thought.]
o My action; this week, after months of frustration, was to switch to Qobuz.[Logical idea!]
o Twenty songs into my 81 track playlist things went south into the same issue as with Tidal!!
o Well, for not the first time, I asked Eversolo to take the unit back and send me a new one. Their answer; "If you still need to apply for a replacement or repair of the device, since our headquarters is in China,...", it is going to be difficult; costing a lot of money and time.
I have a full and documented paper trail of all of the work I have been asked to do in the troubleshooting process. At all times Eversolo's rep has been responsive. But, it has led nowhere; an apparently well thought of piece of equipment that will not do what I bought it for!
I follow Audiogon's blog regularly and I have not seen this problem talked about before.
Does anyone have a recommended repair approach?
Thanks for listening.
- ...
- 34 posts total
@dtgunn365 please let us know how it goes. Whether you get a refund or a replacement DMP-A8. Thankfully, others on here who have an A6 or A8 have provided some troubleshooting tips (the one about increasing the time of sample rate latency sounds intriguing - worth a try, or resetting the A8 to how it was out of the box and then turning off firmware updates) and they provided a link to the distributor in the U.S. for you to contact instead of exchanging imperfect Google Translate messages with Eversolo in China. |
Moonwatcher, et. al., I have two people I am going to reach out to; the Amazon Seller and the distributor. I will let the tread know how that goes. I am also planning to move the -A8 close enough to my router to try an Ethernet cable. While my confidence of this as a fix is not high it is at least as a test worth trying. I am committed to doing the playlists as it is scratching a seventy year itch. If all else fails I will have to eat the $2K+ loss and try to move (up?) on. PS I sure would not the one man Eversolo phone answerer's job!
|
- 34 posts total