got an DMP-A6 around the holidays... added an internal SSD with all my music on it and it works well so far.
Eversolo Streamer Help!
I am here for two reasons:
To let people know of the 'challenging' product support situation for (my) Eversolo DMP-A8 streamer; and
To see if I can get help finding a solution.
A short Summary:
o After reading reviews and recommendations, five months ago I purchased a new Eversolo DMP-A8. I did this for one principal reason; the ease with which I could assemble individual playlists of decades long favorite music tracks. [I did also install the recommended internal SSD drive.]
o Also after looking at reviews and recommendations I chose the Tidal app as the system to use and proceeded to assembled a couple of playlists.
o In about a month or so the playlist tracks began to suffer sound breakups; or 'stutter' as Eversolo named it. It was random at first but soon became unlistenable.
o Being past the Amazon stated 30 day return date I contacted Eversolo by email and thus started a five months long troubleshooting process that has ended unsatisfactorily. [The extended time due to travel schedules.]
o Facts: the Tidal playlists play without a problem on my computer and phone. The playlists also work fine when using the Eversolo DMP's Bluetooth connection(phone), The playlists work fine on my auto Bluetooth system(phone). Albums ripped directly into the Eversolo streamer work without a problem!
o Eversolo's R & D section conclusion: Tidal has an issue; "....the problem is due to the streaming media server rather than the[their] device itself."
o My conclusion: My DMP-A8 has a bad Tidal app. [Wrong!][Logical thought.]
o My action; this week, after months of frustration, was to switch to Qobuz.[Logical idea!]
o Twenty songs into my 81 track playlist things went south into the same issue as with Tidal!!
o Well, for not the first time, I asked Eversolo to take the unit back and send me a new one. Their answer; "If you still need to apply for a replacement or repair of the device, since our headquarters is in China,...", it is going to be difficult; costing a lot of money and time.
I have a full and documented paper trail of all of the work I have been asked to do in the troubleshooting process. At all times Eversolo's rep has been responsive. But, it has led nowhere; an apparently well thought of piece of equipment that will not do what I bought it for!
I follow Audiogon's blog regularly and I have not seen this problem talked about before.
Does anyone have a recommended repair approach?
Thanks for listening.
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- 34 posts total
OP. If you are in the US contact these guys https://forte-distribution.com/ I went back and forth with Eversolo China. Big mistake. After realizing I got the runaround while it was in warranty when i first contacted Eversolo China Forte did the right thing and swapped my Dad’s unit. There was actually a bad board. So far it’s been good BUT i turned "Auto Update" off. I feel that is the best way to ensure stable operation. If an issue pops up that requires FW I’ll worry about it then. Unfortunately the hardware seems decent , it’s the FW that hangs these things up.... I have a Bluesound and Aurender, both have been great, I was never as frustrated with an audio component as with that A6. Part of the problem with dealing with Eversolo China is the language barrier . Contact Forte hopefully they can help you out. I would definitely put it on wired Ethernet and restore defaults before just to be safe.
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Sorry to hear about your issues. I had the DMP-A6 Master for over a year with no issues whatsoever. I also added the TP Power Supply to that unit. I have since sold it for the T8 which I’ve now had for over 4 months, no issues whatsoever. BTW I have always had both units going USB to DENAFRIPS Hermes DDC which then feeds DENAFRIPS Pontus 12th via I2S… To add I always had a slight delay issue with a second skip at the beginning of every song. On both units. I did adjust the USB DAC output, then Sample Rate Switch Latency. It is preset to 0. I brought mine up to 250 and delay is gone! Maybe you could try playing either that? May help?
Best of luck! |
- 34 posts total