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McIntosh Flunking the Course in Washington State...What Do You Think?

According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.  

To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down).  For the first time ever, a McIntosh person came across as professionally rude.

I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company.  Manufacturing quality and the product itself usually follow.  This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead.  There are too many alternatives at this price point to be patient with McIntosh.

So although I’ve given up on McIntosh, I may still need the equipment I own repaired.  Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?

 

 

 

bheyamoto
classic8
111 posts
 

Also try Audio Connection in Seattle.

 

brownred6
21 posts
 

I find it sort of ridiculous ( wish I could think of a softer word) that this guy thinks Macintosh ought to have an authorized repair center near him. The high end stereo equipment manufacturers all have one or two places in the country to MAIL your stuff to to get it fixed. And thank God for Audio Classics in Binghamton. I wouldn’t trust any other authorized or unauthorized repair place even if it were next door blindly. I’d bet 75% of the authorized places are subpar .

goofyfoot's avatar
goofyfoot
1,575 posts
 

I’ve purchased from Audio Classics. It was a twelve hour drive to get there. They were extremely nice and helpful. I recommend them 100%.

jazzguy43
45 posts
 

i feel your pain! Here in the Tricities i cannot even get the simpliest repair on anything! 

shayatin
5 posts
 

I live in Seattle, and had a similar experience trying to find someone here to service my MAC.

Hawthorne Stereo will look at it only if it is vintage / all analog.

Condor Electronics was willing to take a look at it.

I wound up lugging it to Portland to Inner Sound (who is the factory service center for McIntosh in the PNW) and could not be happier.

Forget what A.I. says, Mike is FANTASTIC, this place is old-school personal service. totally reasonable prices, and the added bonus of checking for any outstanding service bulletins on your model. They even did firmware updates on my unit for free. My wait time was about 3 weeks, but yes I did pay for the expedited service.

Frankly I have had things done at Hawthorne, and Definitive and I like both of those shops, but if I have anything approaching serious I'm definitely taking it to Inner Sound. (I would actually recommend talking to Ted at Definitive if you want a totally local contact, he's great and will steer you right)

But if you take it to Portland then you get to spend the day doing some tax-free shopping at crossroads records!

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