In the case of "product not as described", I agree with your post. But if shipping damage occurs, it's on the seller to immediately refund the total payment to the buyer. Then he/she has to deal with filing a claim with the shipping company. Anyone who has good feedback can be trusted to do this. If zero, negative or very little feedback, buyer proceed with caution.
Caution When Buying Large / Heavy Items and paying with PayPal
Heads-up to fellow Audiogon members
If you’re buying large or heavy gear — speakers, amps, racks, turntables, etc. — and paying with PayPal, make sure you understand how Buyer Protection works in practice.
If an item arrives damaged or significantly not as described and you open a claim, PayPal will typically require you to physically return the item at your expense in order to receive a refund.
For small items, that’s manageable.
For large or heavy gear, return shipping — domestic or international — can be extremely expensive, sometimes approaching the value of the item itself.
PayPal generally does not reimburse repair costs.
If you don’t return the item within the required timeframe, the case may be closed without refund — even if there is documented damage.
Before committing to a large purchase, calculate your real downside risk, including potential return shipping costs.
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- 18 posts total
- 18 posts total