So I had a wee feel last night, and the connectors feel very solid. Maybe on the cheap (ha!) units, SoulNote do not include all their tricks. The manual definitely mentions the 'floating' top panel.
To understand why they hypothesise (guess) that this is good, you first have to believe that vibrations affect the sound quality from at least some electronic components, and that the effect is not good!
Then it follows that the PCB these components are on should be protected as much as possible from vibrations, including from the very sound waves your system produces. So, let the PCB float on 3 pins inside a chassis that floats on 3 spikes.
Anecdotally, SoulNote noticed during product development that the lid was usually left off. When they put the lid back on, they heard the sound quality get worse. Conclusion: More vibrational energy was reaching the PCB. Tightly coupling the lid to the chassis made for a more resonant structure than having the lid float.
My own thought experiment goes like this. Imagine you are inside an empty steel shipping container, and somebody is hammering on the outside. Now imagine you are in a tent being hammered. Tent surfaces must be near the ultimate for de-coupling.

