I’m assuming the unit voltage is correct and you just need a proper power cable. Not sure why soulnote says you can’t use any power cord that’s in working order
I have had a good look at the power cord SoulNote supplied, and without dissecting it, it does look like a standard, earthed, three connection power cord. The distributor, you and common sense, all say any power cord will do. The distributor also says all his customers use expensive audiophile-grade power cords!
So why does SoulNote explicitly state that only the supplied power cord should be used? Possibly it has magic properties, internal shielding, anti-static impregnation, hidden ferrite rings. I don’t know.
Or possibly, they don’t want their customers to waste money on expensive aftermarket cords! I prefer that explanation.
In another thread, we are discussing XLR cables. SoulNote produces XLR cables which are unshielded, but specifies shielded in the user manual for my SoulNote E.1 Ver 2 Equalizer. They are not shy of charging big money. Their RCC-1 Clock Cable is about A$16,000 for 1.2-m. Fortunately you only need one per clock

