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Goldenear….recent experience and lesson learned

Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.

Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned! 

Just a heads up for all you GE owners if/when you have amp issues.

Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.

jnc
aquint's avatar
aquint
34 posts
 

I don't feel the OP's complaint is a fair one. The model he's referring to (the Triton 3+) has been discontinued, I believe as long ago as 2023. As the speaker's still under warranty, they are willing to repair it but I don't feel it's reasonable to expect the company to maintain a supply of replacement amplifiers for a product that's no longer available.

GoldenEar loudspeakers are an extraordinary value and one reason is how well the subwoofer section has been integrated into the design. Just spent some time with their latest, the T-44 floorstander and would recommend it highly.

052rc
78 posts
 

aquint,

If they discontinued the speaker in 2023, they may still be under warranty. A good company buy's extra parts to service their equipment for years after it gets discontinued. I can still buy a new transport for my Ayre CD player that was discontinued over 20 years ago.

parkergetdean
1,034 posts
 

you get what you pay for. It should last at least a decade!

Post removed 
pvnasby
41 posts
 

Been listening to Triton Ones for a decade with zero issues.

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