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Soundsmith Relocating

I sent my Sussurro MK II ES to Soundsmith for a rebuild a little over 6 months ago. I got acknowledgement of their receipt and an estimate of 8 to 14 weeks. Since I hadn't received any status I sent an email and received this reply. I'm sure this will affect others as well so I thought I would post it here for everyones information:

Soundsmith is force to suddenly move our business AFTER 30 YEARS in our current location. As you might imagine, this is very challenging and consuming much of our time. We had almost no notice of this from the new building owner.


We appreciate your inquiry and will keep you on our list of customers to service very soon after we move, unpack, set up and re-start our reputation of unique and artisan business services of manufacturing and repair. We deeply appreciate your patronage and patience during this challenging period for us as a small company.


Peter Ledermann / President /Soundsmith

Our Phone # will remain active and the same - 914 739 2885

g9taylor
dogberry
968 posts
 

Soundsmith have posted their new address:

Soundsmith Inc.

2A John Walsh Blvd

SITE 1 BLDG.

Peekskill NY 10566

USA

They will be able to receive cartridges for service/repair after November 1st.

tjwzrd
1 posts
 

I am too waiting for a repair/rebuild since early February and the only one who has answered calls or emails is Pedro and he keeps telling me that Peter will get back to me. I’ve had about a dozen cartridges rebuilt or repaired by Soundsmith over the past 10 years and it never took this long for any to be completed. I was certain they were giving me the runaround and lost my cartridge (an expensive Koetsu Rosewood Signature). This cartridge is over $5,000. I thought for sure it would have been prioritized but now that I saw this forum it is probably now in a black hole with hundreds of other cartridges.  Ughhhh

vinylcat
59 posts
 

Just ordered a Soundsmith Hyperion MK II MR...should be here later this week or early next week (Peter was finishing it up).

Fortunately my current main cartridge is nice (Lyra Kleos SL) and has good life left (based on my experience with four other Lyras), so will serve as a decent backup during Hype downtime in the future.

We certainly hope SS gets things running smoothly again.

bassrome's avatar
bassrome
8 posts
 

I had sent in a Voice to be retipped during the pandemic and it took 11 months. I purchased a Sussuro because I was tired of waiting. Now the Sussuro has been with them nearly 11 months and I can’t afford to buy another Soundsmith cartridge nor do I have a desire to do so.

Jack

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