Weiss DAC 204 hiccups


I very recently acquired a Weiss DAC 204 which I am streaming Amazon HD Music to via a Bluesound Node 2i.  The DAC sounds great and is a huge improvement over the Bluesound and Hegel H190.   However, I am getting hiccups once in a while.   I have connected the Bluesound to the Weiss using a Cardas Parsec Coax cable.  Unfortunately, I do not have a choice but to use WIFI.  I have had no WIFI stability issues in the past.  Seeking help.  Would a streamer like a PS Audio Airlens solve the problem.  I do not want to spend much more on a streamer than an Airlens.  I have been very pleased with Amazon HD, but recognize I might have to switch to Qobuz since very few streamers support Amazon HD.  Thank you in advance for advice.

ga_audio

Update.  After writing my last update, I did get more hiccups with the Node 2i.  Yesterday, I decided to "borrow" a WIIM Pro from Amazon.  So far, using both COAX and Toslink, I have only experienced maybe 2 hiccups last night.  WIIM has Amazon Music HD and what seems like a very good UI on my iphone.  I cannot tell a difference in AQ between the Node 2i and WIIM Pro.  WIIM has some EQ adjustments which I decided to use the acoustic setting.  We'll see what happens with more time, but I do think the older Node 2i has a problem with the Weiss.  At least now, I can try enjoy the Weiss, which as I have said previously sounds great (or at least much better than the Node, Hegel H 190 and I was also using the DAC in a Cary 306/200 CD player).  

@ga_audio

 

Thank you to all for this report on the Weiss 204 DAC issues and the manufacturer's terrible customer support.  I was seriously looking into this purchase.  I now do not want any product from this company.

Interesting to hear some of you are having issues with your digital handshake between some streamers and the Weiss 204. I didn't know it needed to be sent off for firmware updates, I do know I can perform any firmware updates myself with the 501 by simply logging into it online, but looks like that wasn't an option they put into the 204. I haven't needed any firmware updates regardless, and it has played flawlessly since I bought it. The one time I emailed the company it was the owner/designer Daniel Weiss himself who answered my question within hours. 

I had outstanding support from Weiss as well.  In fact I was getting email responses from Daniel Weiss over a weekend.  I prefer to have the opportunity to try and solve problems WITHOUT having to box up a product and ship it half way around the world, but to each their own.

Weiss makes some of the finest digital you can buy IMO.

@ghdprentice wrote:

Weiss is known for details first presentation. 

I never found that to be the case. Certainly the latest MkIII iteration of their DAC-1 is very informative and honest in its presentation, yes, possibly even direct, but to my ears also with an "analogue," tonally natural (/naturally warm), well balanced and holistically oriented presentation, which I find goes against the "details first" description. From what I've read their remaining model range share the overall imprinting of the DAC-1 (the only model of theirs I've listened to, fairly extensively even). Maybe some of this comes down to semantics and how we go about our impressions.

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