Roon….can anyone point me to “human” tech support

My internet was down for a week, and that meant so was Roon. To make matters worse, I couldn't connect to my Optical Rendu with Roon offline.

I had to hack my phone so I could tether it to my home network in order to listen to music.

I am done with Roon.

Terrible support, buggy as hell, and now it requires 24/7 internet connection. 

I suggest we all tell Roon to go to hell

Contact the dealer that you purchased the Nucleus+ from, they should be able to get dealer support involved. A friend was having a problem with his that he couldn't resolve via support on their forum, but once the dealer got involved an RA was issued and the customer promptly received a replacement Nucleus.

Contacted dealer and did some trouble shooting. In the end I sent back to Roon and they replaced the SSD.  It was failing.  Unfortunately, it was just out of warranty.  The repair and shipping both ways ended up costing me $199 total.  As bad as Roon support is I will say the repair center in NY that I sent my Nucleus+ to was outstanding.  I sent it in on a Tuesday, they received it Thursday, repaired it that day, tested it and sent it back Friday and I received it back Sunday and had it up and running later that day.  They use 2 day Fed Ex.  If only the repair department could get the support team to be that responsive I would have a better opinion of the Roon product as a whole.

One of the main reasons I left Roon. Absolute worst tech/customer support.  Either Innuos now.  Best customer service of any company in any industry I’ve ever experienced.  Do yourself a favor if you can.  My digital audio life is so much better now.