2. music
  3. 172466-155165

Qobuz Issue

I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?

2020matters
Post removed 
2020matters OP
33 posts
 

I had one of those difficult days where very little was going my way. I did find time to check on Qobuz, turns out, I was able to pay with the credit card at Sublime prices. Which made me smile. I'm not sure about the year of Sublime I was looking for and I'll check it later. The whole obtaining music seemed more complicated but, I managed. The fact that Sebastien wasn't the reason I checked on it, bugs me. Possible, that negative review (that he knew I typed) didn't sit so well. In my defense, the review happened from all my questions not being answered and constant question about a PayPal account. For now though, I'm off to listen to the recent additions to my high resolution music SSD and I hope we can put this "Qobuz issue" to bed.

marksealey
10 posts
 

More progress - in the hope that it will help anyone still interested!

I can now get FireFox (but not (yet) Safari) to work with a credit card.

It seems necessary, though, to be logged in before attempting a purchase; which is to say that pasting a URL into FireFox causes the transaction to fail.

If I mistakenly do that, I have to log out, clear the cookie(s) and log back in.

Otherwise I get into the loop described in my steps 7 to 14 from an earlier post.

jim204
881 posts
 

@2020matters 

If I were you I would spend about $30 on a small program called Soundtap which will record anything that is playing on your desktop and even at 24/96 resolution and then you can give qobuz the old two finger solution.

2020matters OP
33 posts
 

Hi Jim204, before I started this topic I had already subscribed to the Sublime account, I couldn’t just walk away. Sadly, turns out that I’m unable to take advantage of Sublime discounts for the year that I signed up for. Sebastien tells me that he CAN’T give the 49 days I wasn’t able to use Qobuz back, BUT, here’s a free download up to $15. I just said that was great, downloaded the album and moved past it.

@marksealy I’m not finding the need to clear anything or set anything differently. Just like before I’m able to open then desktop app, click purchase and a Qobuz cart opens in Mozilla and I use my credit card to pay. Thanks for sticking with me through the journey. For me all is well at this point. 😀 I hope that you end up getting what you need from Qobuz also.

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