Schiit customer service seems poor

Wtheck does that mean? Obviously not using at same time.

Jason Stoddard posted this yesterday, concerning delays and shipping:

https://www.head-fi.org/threads/schiit-happened-the-story-of-the-worlds-most-improbable-start-up.701900/page-5163#post-16378983http://

" Actually, that's not quite what the new acknowledgements said. Here's what they actually are--three checkboxes before you complete your order:"

"( ) I understand the item with the longest backorder sets the ship date for my entire order. Example: if four items are 1-3 days and one is 6-8 weeks, your order ships in 6-8 weeks.
( ) I understand if the shipping date changes on the site after I place my order, that doesn’t apply to me. Example: if the site changes from 5-7 days to 2-4 weeks after you placed your order, you’ll still be shipping in 5-7 days.
( ) I understand that Schiit Audio can no longer change or combine orders, due to the need for warranty traceability. We’re sorry for the inconvenience.

The first one is simply informational--we only ship orders complete, so if you get 4 things with 1-3 day shipping and one with 10-12 weeks, it ships in 10-12 weeks. We just want to make this super clear so people can alter the order so they can get stuff earlier.

The second one is because we get avalanches of emails every time the ship date changes on the site. This doesn't apply to orders already placed. In fact, many of our products are starting to ship sooner than estimates, and speaker amps are getting near 1-3 days, rather than weeks, in many cases. This is just to let everyone know, don't hound us when something goes from 2-4 weeks to 10-12 weeks after you ordered--you get yours in 2-4 weeks, but people ordering now should expect to wait much longer.

The third one is because we get lots of requests to combine or change orders--so if you order a Mani and then you decide you'd rather have a Bifrost, and then change it to a Freya, we used to have to try to manage this through painful manual notes, which made warranty tracing particularly painful. So yes, we'll help you cancel an order so you can place a correct one, but there's no more ad-hoc changes allowed.

Yes, I know, we are terrible people. Yes, awful. And at the same time, I went to buy an awning for our CA house today, and what was the first thing I saw: ALL AWNINGS NOW 4-6 WEEKS DUE TO HIGH DEMAND. We're still waiting for a couch for our Corpus house, ordered in January. We went to get a high-powered computer for Ivana and found that pretty much all options were 3-6 weeks--past the date she was leaving to go home for a while. So we order a refurb, because those are in stock, right? Yes, except they delayed it 2 days, then a week, then another week--this is for a refurb that was, by definition, supposed to be in stock. Want a Camaro now? That's a nope. Plant's shut down. Want a Corvette right now? That's also a nope, plant's shut down. Want plywood right now? Hope you are OK with a second mortgage to pay for it.

I could go on and on about what we're doing to address this, including some of the most fundamental reorganizations ever seen here and at our partners. But these things take time, and even if they are accelerating, we're still having unexpected gotchas at many turns.

The cynical company would simply raise prices on everything 50%, and take a bath in the money shower that ensues, while enjoying the relaxation that less unit sales would provide. But we won't do that. That's not us. Instead, we will throttle demand by giving you realistic--or, these days, even pessimistic--estimates on when things will ship, because when stuff is backordered, it sells much slower.

Hopefully soon we will have much less backorder, or at least much shorter timeframes. We're doing our best, and we're making progress. But guys, seriously, this ain't easy. FUBAR is still the new normal. At least for now."

I ordered an item 4 days ago and I've gotten 2-3 quick responses. Today I had a response within the hour. I've noticed a name with who the response is from, Laura, Amy J. I assumed their CS but haven't visited website to verify.

I've bought 4 different pieces of Schiit gear over the past year at different times. All were shipped and received within the promised window and the few questions I had were answered promptly. I've been very pleased with my purchases.  

I think some have been rather clueless about the problems that have existed and still exist in the parts supply chain. All it takes is one delayed part out of dozens to prevent final assembly of a product. When I buy something, I want all the parts included!  

Now, if they can just speed up production of the new car I ordered two months ago. It's not due in until sometime in August or September, and I'm spending a lot more for it than Schiit charges for any of their stuff.  ;-)

Bought a dumb chair and 4 weeks has turned into 3 mos., and no details about delay.

manuf is done in US.  Seems businesses have limited interest in helping customers.

Need a good chair to listen to music.