Schiit customer service seems poor


So they offer no speaking humans.  I sent a question and they responded with a request for more info, and then they never responded after being provided info.

are these schiit staff or outsourced tech call centers??
jumia

Showing 9 responses by jumia

I think the freya can be dangerous.
gain settings out of wack.  If injured u could likely sue.  How can ftc allow this to be sold.
Stay away.  I found their freya plus risky to use.  Switching inputs from an avr to a dac can injurious to your hearing.  
Freya requires the freya volume control to be turned up vrtually all the way to get sound from avr on passive setting.  Make sure u dial it back before switching input to a dac.  You can blow your brain out if you make a switching mistake,

will be scrapping as dont want family friends to be at risk.

 very very dangerous!!
Website and schiit emails contend product offers a ht pass thru capability
Is the concern that its wrong if they said this? All i am saying is that input switching can be risky with potential to severely hurt you.

volume on freya nneds to be all the way up to allow sound to begin passing through from avr. Switching to the dac input without turning it all the way back is dangerous. They offer no warnings in any of their literature. Why must volume be turned all the way up to use an avr? Poor design.
Tketchum,
thanks,

what addl preamp have you added to signal path (any sq impact?)? Would love to solve this issue.


Mr ketcham,

so device is like a passthru between a bluray (or say an avr) to improve strength of signal reaching the freya? Is 60% a normal volument level? Sounds like this may work for me to correct the freya problem
I have a marantz 5014 and a NAD M17 processor and both require freya control to be dialed substantially high for normal listening. 


Bought a dumb chair and 4 weeks has turned into 3 mos., and no details about delay.

manuf is done in US.  Seems businesses have limited interest in helping customers.

Need a good chair to listen to music.