Jeff, sorry to hear of your support problems. My experience has been exactly the opposite. Carl has been very supportive of my upgrades, and very helpful with suggestions. I get the sense he and Marylin run the company so they are probably busy during the day, and not really "chatty." Response is not always lightning quick, but they have always responded and supported me with both problems and upgrades. If you need the "sock" grill cloth, like for the Circe, I agree that should be a "available for purchase" item. For my upgraded V's I got in touch with a local speaker builder (Kevin @ Bugtussel) who sold me cloth that I actually like better than what came with the speakers. It was easy to replace. I can't respond to cabinet repairs, but they are wood and a good local woodworker should be able to help with most items. Anyway, if your problems occurred during the time of their recent "reorganization" I would suggest contacting them again, as things may have been too hectic for them. In my case they are good people.
To Bigkidz, I can't say you are wrong, but the drivers, and integration with Carl's crossovers, are about 80% of the sound IMHO. I am skeptical Madisound can replace them to achieve a similar sound quality, especially with the upper end alnico magnet drivers, and considering the mids and tweeters are dipoles. - Tim
To Bigkidz, I can't say you are wrong, but the drivers, and integration with Carl's crossovers, are about 80% of the sound IMHO. I am skeptical Madisound can replace them to achieve a similar sound quality, especially with the upper end alnico magnet drivers, and considering the mids and tweeters are dipoles. - Tim