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  3. 133657-106852

I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani
polk432
1,142 posts
 

sardonyxx- GLAD YOU NOTICED AND TRIED HELPING THE OP.

jhills
610 posts
 
Several years ago, I bought a large pair of B&W speakers on ebay. I paid for professional packaging and full insurance - total of $2,200.00 . When I received them, both speakers were totally destroyed - boxes and top drivers of both speakers totally smashed. UPS offered to pay only half of what I had paid for the speakers alone. When I contacted seller, he said UPS refused to negotiate with him and that was all he could do. When I contacted UPS they told me that they would only settle with the seller, as he got ins. and would only pay half of original cost of the speakers, even though they were insured for full amount - my lawyer said differently. Regardless of who got the ins. once payment was received on the speakers, they became my property, in the care and trust of UPS and my speakers were destroyed because of their negligence and poor handling. My lawyer sent a letter stating that - "If full payment wasn't received immediately, we would sue for full reimbursement of My speakers, plus expenses and inconvenience. I was reimbursed within a week for the full amount....Jim
polk432
1,142 posts
 

Speakers should be insured for double their cost.I'm glad you got your money back


yyman23
145 posts
 
I bought a McIntosh MC2105, that was fully insured and packed very well by an independent pack/ship business. Insured to the full amount. Upon arrival, the front glass panel was cracked. With the seller and the shipping store assistance, we submitted the insurance claim to UPS. after about 2-3 weeks, we received an answer that it was declined. The shipping place resubmitted the claim, and after 55(!) days, I received a check for the total repair cost. They sure didn't make it easy though. 
tjassoc
258 posts
 
Vince,
Save yourself a LOT of difficulty.
If you paid with a credit card, either directly or via PayPal - 
contact your credit card company and explain that what you paid for has not been received. They will handle everything, after allowing a reasonable amount of time - you will receive a full refund. Returning the item will be the responsibility of the seller.
I went through this with an eBay purchase.
Always use a credit card when making a purchase just for this reason. PayPal and Audiogon policy do not provide buyer protection of major a credit card.
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