Soundlab speakers...how reliable?

I've had a similar experience. I'm the second owner of very early A-3s (serial# A300****44.) I purchased them ~10 years ago, replaced the Mylar and they continue to sound great; better with the torrid upgrade. In the the past decade I've had no substantive performances with them.

'What he said', following Audiokinesis. I owned Sound Labs in 2004, and an ugly divorce helped me sell them, grrrrrr. One of the panels failed. Random bad luck, really. But guess what happened. Sound Lab repaired them for FREE!  Mr. West and crew have nothing but my utmost respect in every aspect of their business model. In other words, they treat people as they're supposed to.
By the way, they're amazingly good, natural, detailed, musical, involving loudspeakers, if that matters. 
Good Listening.
Larry

As Duke and others stated the humidity problems have been cured some time ago. Now Asia is one of the largest markets for SLs.

The Chinese dealer/importer says the U-1PXs - Consummates with a pair of B-1PX bass panels are "The best sound in China!" 

Question: If people need upgrades, repairs, etc. to SLs do they go through an authorized dealer like Duke or do they call the factory and purchase factory direct?

If I was fortunate enough to live near Duke, I'd go through him, but I have worked directly with Sound Lab directly and they are amazingly friendly, knowledgeable and helpful. I can't say enough good things about them. Cheers,

Spencer

I have Soundlab A2s for 35 years.  One power supply was rebuilt 10 years ago by Soundlab and the second power supply was just rebuilt by me using a part supplied by Dr. West.  These speakers have been in continuous use for 35 years and the panels are still good.  Amps are NYAL OTL 3s.

I have been fooling around with audio since before stereo and know of no product that can compare with Soundlab in reliability or product support.  I also have Quad 988s and prefer the Soundlabs.