@rviloria pretty passive aggressive to vent on A-Gon about your experience with SS. You don't like all of the responses you are receiving so then you jump ship on a thread you started...smh...
Questionable service at Soundsmith
I sent my Benz Micro for a re-tipping. After they received my cartridge I get an email on how to check status of the job. Their website tells you retipping takes 8 - 14 weeks. Well that came and went, I did not hear anything. I checked the status now and then, nada. I started to worry because it's been about a year now. Finally, I decided to give them a call and find out what is going on. In my mind, I'm thinking, have they lost my cartridge? Did they misplace it? What? I couldn't get through, goes straight to voicemail every time. So I decided to email an address I got from their website to ask for help. I got a response that it will be done soon, they are really back logged. An hour later, I get another email from another person saying it was done and ready to ship. What?! Did they just do a rush job on my cartridge? Because I started to complain? That they've had my cartridge laying around for about a year! And here's the kicker, please pay $450 for the retipping. Nice.
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Your words are muchly appreciated; I lost my brother a year ago to an orphan cancer, my first wife to cancer.....and my son not so long ago. Now......my wife has cancer, and one other close family member to care for......Your thoughts are appreciated. No one knows what its like till you have to care for, watch with grim detail, and become mostly helpless to ease the suffering and passing of those few who are close to you. Personally, I plan on driving off a cliff when the time comes. But I will get caught up with cartridge repair work before I do, for those who are now reading this and worried. Peter Ledermann / Soundsmith |
Witness Witness 1 Unreliable for the defense Unreliable for the prosecution Unworthy receiver of events unaware of the miracle of an arrangement of atoms infinite observing itself Unwitting witness God’s small window on the world in each of us Witness 2 Small room. Nice. tubing dripping slowly red poison and clear premedication for my wife to not vomit up the world I count the pills keep track of time tell her only 7 more times just count backwards from 8 but nothing I have as a witness helps the defense the sentence has been predetermined If I had not witnessed this before then it would not be so vivid red this time around Witness 3 You think you are a voice the eyes and ears of God But it is not your agenda you are tracing it is just the agenda of someone who is empty and filled themselves with power If you would know God’s will then find yourself some hill and spend an entire day interrogating a daffodil not mowing the innocent down (only March has the right to torture the snowdrops Witness 4 I pray for peace both without and within The feeling of loneliness is measured as the distance from God Where is the voice the real witness of time beauty and cleverness to distill it down to something that can be whispered in my ear if I can put down my agenda long enough to be your witness even for just for one moment each day Gift enough against all that above and those who do not witness your grace . . . . Peter Ledermann 12-15-15 |
Unfortunately I had a bad service experience too. It took over 6 months to get my Soundsmith cartridge retipped. I called frequently and emailed often and eventually got it done. It sounds great, but I think they should let you know they are really backed up when you send your cartridge in to set your expectations. It seems Peter is the only one who can do a lot of these, and is schedule is too busy for him to devote the adequate time to repair the cartridges. I would definitely recommend a backup cartridge if you send one in for repair. |
Thank you for that post - I would very much like to have your RA# to see what happened. It is NOT typical or usual. Soundsmith (unlike ALL other cartridge companies) values its customers and rebuilds all our own designs for 20% or LESS. Our designs can be rebuilt many, many times. They get priority - 2-6 weeks. It may have been that your cartridge was placed in regular rotation for non-Soundsmith designs by one of my staff in receiving - by accident - which has happened on occasion. Even so - that seems along time, even for a non Soundsmith design, unless it had special issues. Please feel free to Email me the details - [email protected] - I will be more than glad to investigate. Peter Ledermann / Soundsmith |
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