Questionable service at Soundsmith

Your words are muchly appreciated; I lost my brother a year ago to an orphan cancer, my first wife to cancer.....and my son not so long ago.

Now......my wife has cancer, and one other close family member to care for......Your thoughts are appreciated. No one knows what its like till you have to care for, watch with grim detail, and become mostly helpless to ease the suffering and passing of those few who are close to you.

Personally, I plan on driving off a cliff when the time comes. But I will get caught up with cartridge repair work before I do, for those who are now reading this and worried.

Peter Ledermann / Soundsmith

Thank you for that post - I would very much like to have your RA# to see what happened. It is NOT typical or usual. Soundsmith (unlike ALL other cartridge companies) values its customers and rebuilds all our own designs for 20% or LESS. Our designs can be rebuilt many, many times. They get priority - 2-6 weeks.

It may have been that your cartridge was placed in regular rotation for non-Soundsmith designs by one of my staff in receiving -  by accident - which has happened on occasion. Even so - that seems along time, even for a non Soundsmith design, unless it had special issues. Please feel free to Email me the details - [email protected] -

I will be more than glad to investigate.

Peter Ledermann / Soundsmith  

 

Dear Mr. Viloria;

I have researched your repair - RA15628. This Benz was received on 7/6/15, not "One Year Ago" as stated. I also see that you Pre-selected a repair level of $450, so that should NOT be a surprise.

I looked up the particulars in this repair, and it took some extra time as I found some additional work that was needed. You were not charged for this work, but it does take extra time, as my time is limited these days for "free extra work". We did notify you of the slight delay - so please check you spam or junk mail. We also notified you that is was done, but that email may also have not made it to you as well.

Apologies for the miscommunication to you that it was not done, as I have some temporary help in the office answering phones, as I am caring for two close family members who have cancer, and it does consume some of my available time. I do have your phone, so I will call you soon to discuss any remaining issues.

Many thanks -

Peter Ledermann / Soundsmith    

Witness

Witness 1

Unreliable for the defense
Unreliable for the prosecution
Unworthy receiver of events
unaware of the miracle
of an arrangement of atoms infinite
observing itself
Unwitting witness
God’s small window on the world
in each of us

Witness 2

Small room. Nice.
tubing dripping
slowly
red poison
and clear
premedication for my wife
to not vomit up the world
I count the pills
keep track of time
tell her only 7 more times
just count backwards from 8
but nothing I have as a witness
helps the defense
the sentence has been predetermined
If I had not
witnessed this
before
then it would not be so vivid red this time around

Witness 3

You think you are a voice
the eyes and ears of God
But it is not your agenda you are tracing
it is just the agenda of someone who is empty
and filled themselves with power
If you would know God’s will
then find yourself some hill
and spend an entire day
interrogating a daffodil
not mowing the innocent down
(only March has the right
to torture
the snowdrops


Witness 4

I pray for peace both without
and within
The feeling of loneliness is measured
as the distance from God
Where is the voice
the real witness of time
beauty and cleverness
to distill it down to something that can be whispered
in my ear
if I can put down my agenda
long enough to be your witness
even for just for one moment each day
Gift enough against all that above and those
who do not witness your grace
.
.
.
.
Peter Ledermann 12-15-15

I appreciate folks coming to my defense; we are still in business because of you. The reality is that I have 15 employees to manage that I have personally trained in manufacturing, in classic service and classic audio sales, administration, shipping, and phone assistance. We get well over 200 Emails with questions (related to our business, or general audio questions) and many phone calls of the same, each day. It is a lot to manage, and occasionally, mistakes happen. We appreciate the courtesy of most all our customers who understand this IS an artisan business, and not like Amazon - who has spoiled us all (including me).

There are other artisan folks like my good friend Frank Schroeder, who has had very long wait times for his tone arms (1-2 years in the past). Most folks understood these kind of lead times for hand-made items. Frank has since changed some of his business model by having a few designs made by others. I am proud to say that after knowing him for 10 years, he has now trusted Soundsmith to make a unique arm design for him -  the Alto, which will be available this year. Some of the few artisans that are left in this industry are trying to accommodate the rebirth and resurgence in vinyl as best as we can, without compromising on quality and service. 

Peter Ledermann / Soundsmith

Dear Tom - TOO many years...I don't do many shows anymore.....but hope our paths cross soon. ~ peter

Dear Inna;

I am sorry if I offended you - since someone before my response posted knowledge about some personal challenges, especially as it related to the thread, I did not feel out of line posting some short details. Maybe you didn't like my poetry either.

At times, it is hard to know what will be or not be "of interest" or considered offensive on an open forum. I will gladly revert to my prior position of not posting here ever again, as that is the safest thing to do. I stopped posting here 5 years ago for similar reasons.

Again, sorry to offend.

Peter Ledermann / Soundsmith