Jon2020,
I live in a remote part of Asia. It was shipped to me here and I had no alternative but to ship it back and take what they would give me for it. They would not give the 30-day guarantee that is usually standard with Hegel dealers.
P59teitel,
The dealer did as much as he felt he could under the circumstances after claiming there was nothing wrong with the unit. I was between a rock and a very hard place. I really had no other choice but to take what he would give me.
Knghifi,
I tried bypassing the pre. No luck. I do not run ICs in series anymore. So that was not an issue.
The dealer claimed there was nothing wrong with the unit. He claimed there was something wrong with my system. Hegel claimed the same thing. The only difference here was that Hegel was abusive where he was never abusive. There is nothing wrong with my system. There has never been a single glitch with my system in all the years. It runs flawlessly.
I have replaced the Hegel H20 with my Atma-Sphere S-30 that was unavailable for a while. No problem with Ralph Karsten's great product. Ralph has always backed his product 100% and has always been a terrific gentleman -- in contrast with Hegel. When you pay that kind of money for a component you expect, at the very least, that the company will stand behind their product and that you will be treated well.
I live in a remote part of Asia. It was shipped to me here and I had no alternative but to ship it back and take what they would give me for it. They would not give the 30-day guarantee that is usually standard with Hegel dealers.
P59teitel,
The dealer did as much as he felt he could under the circumstances after claiming there was nothing wrong with the unit. I was between a rock and a very hard place. I really had no other choice but to take what he would give me.
Knghifi,
I tried bypassing the pre. No luck. I do not run ICs in series anymore. So that was not an issue.
The dealer claimed there was nothing wrong with the unit. He claimed there was something wrong with my system. Hegel claimed the same thing. The only difference here was that Hegel was abusive where he was never abusive. There is nothing wrong with my system. There has never been a single glitch with my system in all the years. It runs flawlessly.
I have replaced the Hegel H20 with my Atma-Sphere S-30 that was unavailable for a while. No problem with Ralph Karsten's great product. Ralph has always backed his product 100% and has always been a terrific gentleman -- in contrast with Hegel. When you pay that kind of money for a component you expect, at the very least, that the company will stand behind their product and that you will be treated well.