Which companies also offer good service??


I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
ric @ tweakaudio.com
luminousaudio.com
musictechnology.com
My tech whose name cannot be revealed here but he is the king of audio and charges so little I'd happily overpay him.
madisound.com
latinternational.com
bettercables.com

Most of these are cable companies for some reason. No matter, all of these guye put the music, and their customers, first!
Peter at Audio Note UK. is first rate. Magnepan is second to none, I was rebuilding my ribbon with the kit and had a few questions, they put me on the ph. with the tec. in the back (girl) She did all the ribbons on the big Maggies, really made things easier. They support all their older products
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Since I do not live in the US, I only have had an e-mail contact with severeal manufacturers.

The very best (most informative and quickest in reply) were Mondial and Muse.

The absolute worst contact I had was Theta. No contest there.
How could I have forgotten Grado Labs? They replaced a cable on my SR225s over the holidays quickly at no charge, even though I wasn't even the original owner. Very good!