Info on Using BAX to Ship

The web site actually does clearly state that they DO NOT pick up at residential addresses. It also clearly states that additional charges will apply for extra men and or equeptment. Don't get me wrong, I'm not a hugh fan of the shipping cos., but fair is fair. we have to do our part in researching carefully our choices. not just complain after the fact.

The last time I viewed the BAX web site and tried to get an estimate I was offered the option of a residence pick up for an extra $30. And when i was down at the BAX facility it was clear that the BAX 800 number people and the local people have different notions about what is correct.

Flynntom: This was not stated(anywhere on the quoting or scheduling time for pickup) on their site 2yrs ago. It's great that other people had great results..their phone service was very poor and distributed. If they would have quoted me the correct shipping cost up front then I wouldn't have made the mistake of choosing them and shipped it Fedex (Dropped off at the fedex depot) for $360 instead of teh $534 is ended up costing me.

I sent a pair of Magnepan MGIII from Philadelphia to Toronto using BAX global. I called them on the phone, gave the the dimensions, weight, value, destination. They gave me a price quote, explained that they DO NOT pick up at residences, faxed the paperwork and customs forms to me and we had a completed transaction which took about 30 minutes. I took the speakers to work with me the next day, The BAX truck showed up within 10 or 15 minutes of the time they said they would, and the speakers arrived at Canadian Customs within 2 days.

I guess it's like anything else, hit or miss depending on office or person you deal with.

Bought a pair of demo speakers in Idaho (1.5 days drive from my home in Alberta) and used Bax. Paid $300 for them to be flown up here in 3 days via Salt Lake after traveling via their truck from outside Boise. They ended up on a truck and sent to O'Hare/Chicago where they then advised me that because the dealer wasn't registered with them (I'm assuming means didn't have an account) the speakers had to go by ground - something about post 9/11. They didn't know why they ended up going east as opposed to directly north but assured me that they would be put on a truck from Chicago to Calgary once they arrived @ O'Hare. Much to my dismay and angst they then were sent via Ground to Cleveland, a hub of theirs - we are now moving farther in the opposite direction!!! They arrived in Cleveland a day later and then I was told they would be flown to Calgary which is the method I originally paid for but instead of 3 days it was now 7. No rebate offered and thankfully the speakers which were well protected arrived without damage. Would I use them again, possibly given I now know their "rules" which are not always apparent to visitors to their website! Their prices are quite good - as an example I am having a decent sized double box weighing some 40 pounds shipped from California to Alberta via Fed-ex Air and its costing me 70% of what Bax charged me to ship 2 X 150 lb speaker boxes. I guess no freight Company is perfect but as its already been discussed it would be great if all their employees were on the same page...