2. misc-audio
  3. 1060908658

Need Advise

I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
sean
6,231 posts
 
If you insured the package, someone has to sign for it. That in itself will provide proof of delivery and the date received. If you didn't insure it, you are at the mercy of the individual that you are dealing with and their level of honesty. If you didn't insure it, shame on both of you ( you especially ). Sean
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driver's avatar
driver
750 posts
 
You have to wait 30 days to file a claim. Tell the buyer this is the USPS rule, not yours. Also, I think the ins. claim # gives you tracking ability but not 100% sure.

I've had packages take 3 weeks on domestic shipping so at this point I wouldn't be too concerned.

Ins. claim info
cytocycle
1,043 posts
 
You have to go into the post office and bring the receipt and insurance stub and they will print out who signed for it and when it was delivered ...
inna
7,132 posts
 
Didn't you here about the widespread blackout in the East? New York has now more serious problems to deal with than delivering your package.Give it another week or two.
audiobugged
528 posts
 
All UPS ground shipments come with a tracking number!
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