The Hub: Here's some GOOD NEWS from the audio biz


The darkest hour is just before the dawn. Just around the corner, there's a rainbow in the sky. Such aphorisms were used during the Great Depression to either encourage the public or delude it, depending on your degree of cynicism.

Well, here's an aphorism for the new-millenial recession: So what if times are tough? We're gonna find a way to make it anyway!

The audio marketplace has changed dramatically in the past few decades. When times are tough, there is a tendency to focus on those changes we view as negative: stores closed, familiar names gone, a lack of interest from the younger generation.

But there have been at least as many changes in the audio marketplace that are not just positive, but nearly beyond belief to audiophiles and music-lovers of a certain age. Back in the early '70's, believe it or not, the most-reliable conduit of information on new and exciting audio gear was tiny black-and-white classified ads in the back of Audio magazine. Stereophile, The Absolute Sound? They were published sporadically, if at all.

If you wanted product info, it usually meant writing a letter. Getting an answer might take weeks, if the company were polite enough to respond; many were not. Curious about the experience of others with a product, a manufacturer's history or product resale value? Good luck: there were no Forums or Bluebook. Want a record they don't have at the local store? Get out the Schwann catalog, and wait weeks after the store orders it, if they're obliging; write a letter and wait even longer, if they're not.

Let's face it: we're spoiled. Today, in a matter of seconds, we can find out about a piece of gear, see it, learn where it's available, read reviews of it, maybe buy it. Music? Nearly every band or orchestra has a website with enough information to satisfy the most obsessive fan, videos of live performances, sources for discs or downloads. Reviews or criticism? How many music sites and blogs are there? A million, literally?

Really: spoiled. Music-lovers and audiophiles today have an embarrassment of riches. Be grateful for what we have available to us.

While we've had some rough times, the audio marketplace is adapting, correcting itself. News from most dealers and manufacturers indicates increasing levels of sales, at a more consistent level than the up-and-down spikes and troughs of the last few years. Many markets avoided the drastic upheavals of the US market, and whole new areas of the world are opening up as strong markets for quality audio gear.

If those aren't enough causes for celebration, there are probably more genuinely good-sounding moderately-priced audio products than at any time in history. Feel free to cheer. Really.

Audio writer/blogger Steve Guttenberg writes, "The most promising trend is the number of great sounding affordable products on the scene. My blog today covers under $1,000 speakers, for example. I think vinyl's continuing comeback is a good sign, and the remarkable growth in high-end headphones is impressive."

Retailers, distributors and manufacturers today must focus on differentiation, creating reasons for a customer to come to them, specifically, rather than another store or brand. Those who are doing that, are succeeding.

"We're up this year, and store traffic is steady," says Larry Marcus of Ann Arbor, Michigan's Paragon Sight and Sound. "People have learned that they can't decide on a product in 10 or 15 minutes. We have to make products available in the home without the customer getting killed if it doesn't work out."

Distributor Charlie Harrison of USA Tube Audio/Ayon Audio says, "We're on the upswing, we're adding new lines, we have absolutely no complaints."

US manufacturers are actively working to enter the new markets opening up around the world. When Grant Samuelson of Shunyata Research talks about being in the west and east, he's not talking about Colorado and Connecticut. He was stuck in Moscow--Russia, not Idaho-- for a week following the Icelandic eruption.

"Few have any idea what is really going on out there," says Grant. "I do, having been West, East and back again this summer. No one I talk to is throwing in the towel, and all remain positive in their outlook. It is tough out there, but good people and businesses remain proactive and look at improving the positives and letting go of what you cannot control."

Similarly, David Schultz of Transparent Cable is traveling to newly-opened markets, and finds them to be booming.

"I’m at a show in Vietnam right now," writes David. "A large distributor has sixty dealers attending the show. Next stop is Vientiane, Laos, for dealer training.

"The two channel and home theater business is flourishing in the following countries: Singapore, Malaysia, Vietnam, Indonesia, Laos, Hong Kong, Taiwan , South, Korea, South America (mainly Brazil).
India is slowly growing and will be a powerhouse in about three years.
Japan is still struggling, but doing well."

We have new markets, new resolve, and as Anssi Hyvonen of Finnish loudspeaker company Amphion emphatically points out, new opportunities:

"The highend industry has bitched and moaned about iPod and mp3s, but iPods could be the great Trojan horse, the way we get people excited about quality again," writes Anssi. "The hard-disc space is cheap, and transmission speeds such that we do not need compression anymore. What is there to complain about? Now we just need to create systems that people can relate to, play some real music and get them excited about quality. It took me one weekend to lure my 10, 12 and 14 years olds into better sound, once I found a correct approach."

In a future entry of The Hub, we'll explore what that "correct approach" might entail.

Yes, the audio industry is different from what it used to be. In many ways, it's better. While old-timers (present company included) obsess over the differences, newbies are discovering the joys of walking around with a thousand songs in their pockets, openly exploring streaming music and servers, even discovering vinyl.

Let's look at the incredible opportunities in the audio world --and it is truly a world, not merely a national, industry -- and learn, adapt, and grow. We went over the top with the doom and gloom; we admit it. Our bad.

So, we go forward with new rules, and a strong, new aphorism.

Here are the rules: no more whining, backbiting, dissing or dismissing. You've got something to say? Great: focus on the good stuff, the possibilities, the POTENTIAL. No mourning, no moaning. Seriously.

And here's the new aphorism:
SCREW the economy, we're gonna have fun!
audiogon_bill
Mac: oddly enough, the virtual world has created a bonanza for DIY stuff. Surprised we haven't seen more mainstream audio DIY products geared to the audience of MAKE, Wired, and so on.

When I was a teen, the most-expensive Ferrari was a Daytona Spider. At the time, I sat in one with a $30,000 sticker, which seemed unfathomable. Now, what's the highest priced one? Whenever they sell out a special edition, they come back with an ultra-Enzo, or whatever. Such is the way of the world, and a tiny bit of that applies to audio, as well. So it goes.

Bark: I think I need to take you with me to pitch-meetings! Thanks again.

Michael: Thanks for the viewpoint and anecdote. I agree that we all need to work on future enthusiasts, customers and clients, rather than just shutting them out. Had I encountered that attitude as a teen, I'd proably be working in a NORMAL business! Close one!

Thanks to you all for your contributions!
Groves makes a great point about no throwing out the kids. I wa strying to make that point earlier, but his antecdote was far better.

Too many hifi shop owners look down their noses at people who aren't spending an arm and a leg on gear, and people who aren't demoing gear with 'audiophile recordings.'

I remember trying to hear an NAD 320BEE when it first came out. One dealer who carried it and had it on the floor told me to buy a Marantz stereo receiver instead because "...at that level they all sound the same." "They all sound like garbage." That's not paraphrasing. When I asked hime why he sold garbage, he responded with "Good day."

A different dealer told me to buy the cheapest gear I could find because my music "...will sound equally awful on anything." I guess Pearl Jam sounds the same on my Bryston B60 as it would on a $99 boombox. Who would have known?

Then there was a great guy who sold stuff that no one I know could afford. I wandered into his shop one day and looked around for about 5 minutes before he asked if I needed any help. I responded by saying "I wish you could, but I can't afford anything you sell." He smiled and said "Either can I." He owned the store. He let me play with a Halcro and Verity system he was getting ready to show to a customer that totaled about $150k or so. he had great insight on gear and told me who to see to demo it. If I win the lotto, I'll buy something from him.

There's too many of the first two guys and not enough of the other guy IMO. What will a 18 year old kid who just saved as much as he could to buy a stereo feel like walking into the first two guys' shops?

Don't get me wrong, there's arrogant people in every field/profession. There just seems to be more in audio stores than most other places.
Thank you for posting such awareness of the fact that "we create our own reality." As a dealer for the past almost 21 years, I am so grateful for the most beautiful choices ever for the playback of one's favorite music. It has never been better in that regard and can only be appreciated as a growing curve over the past few decades. I am grateful to be in this business as the purveyor of literally "Good Vibrations" and for the customers in my life who are also of this persuasion and passion!

Cindy Kerr - Owner
The Audio Gallery
Lake Oswego, Oregon
www.theaudiogallery.com
Bark: Never really understood the basis for the arrogance. If exclusivity creates power, wouldn't inclusion--and taking folks' money--create more? And way to go, dealer,for bad-mouthing what you sell while simultaneously dissing the prospect. Had you pulled out a gun, you would've had a trifecta of "Things You Should Never Do in Retail"!

Cindy: Nice to hear from you! The Portland area is beautiful, and great for audio: Positive Feedback, Tone, lots of great manufacturers and dealers. I thought I knew all the dealers in the area; sorry to say I don't know you, but I'm pleased to meet you.

I appreciate your upbeat take on the industry, and your role in it. With that kind of attitude you're sure to prosper for years to come.

I nearly moved to Portland once, but didn't as all my family was light-years away. Now that they've died off, perhaps I should reconsider!

Thanks to you both for your contributions.
Even in the 1990s, tracking down high end gear was somewhat of a wild goose chase. I'd drive an hour (or three) to get to an audio store that was supposed to be a dealer for brand X to find out they only have the entry level model on display and anything else would need to be ordered sight unseen.

Now, almost 20 year later, unless you live in maybe the top 4 or 5 metro areas in the USA, then trying to see and buy any worthwhile gear is almost out of the question. imho