XLO responsiveness

Has anyone ever received an e-mail response from XLO? Its Web site says someone will respond within 24 to 48 hours. That sure hasn't been the case when I've sent e-mails inquiring about products. I'm still waiting. Thanks.
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Showing 3 responses by the_kid

Pick up the phone and just call them. I have contacted them several times and had stellar customer service..

"Chris: That may be, but they shouldn't bother with an e-mail address -- or post that someone will respond within 24 to 48 hours. Maybe they meant to write 24 to 48 days."

I defintely see your point and I am not defending the fact that you did not get a response from them. However, sometimes websites get updated and errors do happen.

I see it two ways:

a) you keep waiting for a response.

b) call them, get your questions answered and maybe let them know that you emailed them and never heard back..


I think you should do whatever makes you happy.. LOL..

Good Luck!

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