XLO responsiveness


Has anyone ever received an e-mail response from XLO? Its Web site says someone will respond within 24 to 48 hours. That sure hasn't been the case when I've sent e-mails inquiring about products. I'm still waiting. Thanks.
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I have emailed them twice and didn't recieve a reply.
I have had good luck calling.

Thanks,
Scott
Pick up the phone and just call them. I have contacted them several times and had stellar customer service..

Chris
Chris: That may be, but they shouldn't bother with an e-mail address -- or post that someone will respond within 24 to 48 hours. Maybe they meant to write 24 to 48 days.
"Chris: That may be, but they shouldn't bother with an e-mail address -- or post that someone will respond within 24 to 48 hours. Maybe they meant to write 24 to 48 days."

I defintely see your point and I am not defending the fact that you did not get a response from them. However, sometimes websites get updated and errors do happen.

I see it two ways:

a) you keep waiting for a response.

b) call them, get your questions answered and maybe let them know that you emailed them and never heard back..

Cheers,

Chris
Chris: You're right. But there's another option. I can choose to buy a product from Cardas, Acoustic Zen, Audio Magic or any one of the numerous high-end makers of great products who value their customers (and potential customers) and respond to phone calls AND e-mails within minutes. Thanks.
I think you should do whatever makes you happy.. LOL..

Good Luck!

Chris
Three or four weeks later -- still no response to two e-mails. Way to go, XLO!
The XLO folks appear to be "voice activated."
Sonic: No doubt about that. They shouldn't bother posting an e-mail address and say someone will respond within 48 hours. I'm all about accountability and credibility. XLO should be, too.
I have been following this thread for quite some time now and didn't bother to post one here.

This just shows how important customer service is to secure more sales. No matter how good the product is, there are always competitors around. XLO should remove that email address, or maybe this is a rare isolated case.
Not isolated. I emailed inquiring about the capacitance of the Ultra 6 cable---no response--of course I could have called, but it does not excuse ignoring emails.