Actually, if you request by email, Amazon will call you within minutes...I was pleasantly shocked ! Many companies will only take initial communication electronically, but will talk to you afterwards...
Would you buy from a firm that has a policy about not accepting phone calls
Personally I would not. Call me old school but to me communications are the most important thing in handling business situations. Sure e-mail, faxing and texting are all great but nothing makes up for personal service you receive from getting a phone call.