2. misc-audio
  3. 1119359867

Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle

Showing 1 response by bdgregory

bdgregory
1,708 posts
 
B&K. You call them, and a real person who behaves professionally answers, and transfers your call to an expert. They anwer questions, send you info. Their web site is complete with info and downloadable docs. I sent my AV5125 5 channel amp in for service - it had an intermittent clipping in one channel. They fixed it and tuned up all of the other channels - no charge, not even for the shipping or the new B&K shipping carton they sent it back in.

Other companies I've dealt with are amaturish or slow to respond by comparison (Rega, Parasound, NAD, Exposure, others)
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