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Where does a sellers responsibility stop?

I have a ethics question that I need some input about. I just sold my pre amp to a buyer who made a local pickup. The pre has always worked flawlessly. He demoed it and then we took it out of my system. I started to remove the top to take out the tubes and pack them as they were when I purchased the unit. He said not to bother and so we packed it in all the original boxes.
He called me 3 hours later and said that the pre amp doesn't turn on. I told him that it had never had a problem like that before but, he was welcome to return it. He seemed really miffed at me like I cheated him. Now the problem is, I will be refunding his money but, how will I know that he didn't drop or short out or whatever the unit ?
Did my responsibility stop once it left the door?
agaffer

Showing 1 response by kurt_tank

kurt_tank
1,189 posts
 
If he came to your house and demo'ed it and then he took it with him, I would say your responsibility ended at the front door. It worked fine until it was out of your sight.

It would be different if you had shipped it to him. Then it is your responsibility until he confirms it works at his house.

I think you are being more than generous in taking it back.

Those are my two cents worth anyway.
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