This is the only authorized service center in the US.
I also have two of these little bundles of joy and like yours mine also had fuzz. I found out the problem, It is that the humidity in the room has to be at a spicific place or at a certain level. I exchanged mine for one in the store that was not making noise. When I got it home and fired it up,STATIC and FUZZ!! I then turned up my humidifier and within 12 hrs the static sound was all but gone, never to return to this day. I hope this helps you because MF products are very well made. Let me know if this helps you.