What's up with TMR Audio?


Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell

Showing 4 responses by jetter

What part of that didn’t you understand?
The part where the OP may not understand why a business which purports to be well run would not take 30 seconds to record a voicemail explaining they are closed for the holiday week. Every business and individual in a position of responsibility would normally do so as SOP.
Agree totally with uber, never a worry in the big picture, but kind of worry about the little niceties that define a class outfit.     
ALL thru email. low overhead(people) is one of the ways they keep prices low.
I seem to be the only one who felt that they were making a very low offer on an item I was considering selling.
mrbell has a total of three posts to his name.  He probably started this thread because he is a newbie and was unaware of TMR's long term standing in the audio community.  Why not cut him a break and maybe come down a couple of branches from your higher perch.