It is a shame that their customer service sucks so bad. I too have a CDP from them and asking simple questions thru email you get this 'stupid' generic, "we are experiencing lots of email and a rep will respond to you shortly..." 6 weeks later you get some one line response... that does not even address the original question. Never mind trying to phone them. I agree if they had excellent customer service few companies would be able to touch them. I hope they get their act together because they must be losing sales hand over fist. I refuse to buy a 861 which has been on my short list till things dramatically improve.
good listening.
good listening.