I have had no contact with any Wadia units to be upfront.From what I hear is the best thing about Wadia is Steve at GNSC.Which is just my lowly opinion.Drop in anytime folks....I'm curious also,Bob
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My name is Keith Richardson and I am handling customer service issues with Wadia. If anyone has service issues or questions concerning Wadia I can be reached as 734-786-9611 x105 or by email at email@example.com
Ledoux, I cannot tell by your screen name which specific case you are referring to or which dealer you work with. If you would like to contact me I can discuss or clarify any issues with your W16.
I would like to let everyone know that my Wadia 16 has been repaired by Wadia. Keith at Wadia responded to my initial thread. And a couple months later, my dealer told me that the player is on its way back from Wadia. Perhaps the change in ownership has improved customer service. I have not seen the bill yet, but my initial irritation is gone. The 16 is an older player, and parts failure is quite normal. My original comment was pointed at after sales service, and not so much about product reliability. In any case, thanks for your comments.