As others have stated, "acts of God, civil insurrection, riots, strike, or war" are some of the standard disclaimers that will void a contract. Essentially, the situation is one in which the party cannot perform their legal obligation due to unforeseen circumstances over which they had no control. That being said, why don't you wait until your package is delivered, the weather and backlog situation has calmed down, and then call UPS and NICELY explain your situation. Somewhere up the corporate ladder, someone will probably help you out. But right now, UPS, and the airline industry are swamped trying to take care of the backlog nightmare, and the last thing they want to do is spend their limited resources dealing with people like you. Please don't take offense to that statement. You do have a legitimate complaint, but sometimes, timing and a pleasant demeanor are key to resolving a problem!
UPS strikes again
Just to issue a warning to anyone shipping UPS this Christmas season. I had a piece of audio gear (an integrated amp)that I thought I would ship UPS to my Dad in Ohio to help build him a little system while I was visiting for the hollidays. I took the package to UPS in Austin TX and paid $27.00 dollars ABOVE the normal shipping to have it sent (they said garunteed) in two days. Well, what do you know it snowed in Ohio, and to make a long story short I am visiting my Dad with no amp.
Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.
Although no small print was offered at the time of purchase, I guess I should of known.
Merry Christmas (Really)
Chris
Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.
Although no small print was offered at the time of purchase, I guess I should of known.
Merry Christmas (Really)
Chris