Bad news, my friend, my wife works for UPS and, since it was "your packaging", it is a call by UPS claims if it is or is not "proper packaging". She hates it when I say I will only ship Fed Ex, but she does have a solution. Go to your UPS customer counter, have them package your item, then UPS is liable for packaging (i.e. the way it is packed). Many counters use a "Versa=Pak" machine (molded styrofoam), and there is a service charge for this, but if must "Absolutely, positively" ship UPS, this would be my choice. Be sure to note the time of day and who waited on you. Otherwise, Use FedEx or anyone else if possible (I will get my butt chewed if she sees this). For your personal situation, get a lawyer to write a letter, and I bet your claim gets resolved.
UPS insurance claim denial advice
Looking for anyone who has had insurance claim denied by UPS and can offer advice or share success story. I shipped mint pair of speakers in original factory boxes with additional packing and heavy duty tape and when they arrived boxes were beat up and one speaker did not work. Now I got them back in even worse shape and they are a total loss. UPS denied my claim because of "improper packaging". The packaging was OK when the speakers were shipped from England and the same packaging was OK when they were shipped to the selling dealer from the U. S. distributor. The boxes were OK when UPS accepted them for shipment and took my money for insurance But when UPS has to pay a claim the packaging suddenly becomes improper? Now I am looking for advice-small claims court? appeal to mgmt at UPS? or am I SOL?