@roadwhorerecords Wow! Unbelievable.
UPS. Friend Or Foe?
Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.
All items were picked up by UPS in that city and taken for inspection.
And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.
My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!
We are currently attempting to discuss this with the owner of the local store.
Sad but true...
Showing 12 responses by tomcarr
@rsf507 I did. They say they will pay up to $999.00 per package if damaged. |
@lwin Yes! Same here. Anything large, heavy or expensive is almost guaranteed to be damaged or destroyed by UPS or Fedex. |
@jl35 Wish that was my UPS store... |
@jwei Glad you had a good experience. Thanks for sharing. Nice when things turn out the way they are supposed to. |
@arion Thank you! And thanks for the advice about LTL. |
@jhills Was the letter sent to the company UPS, or to the UPS store you used to ship them? |
@jhills thank you. |