Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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Showing 3 responses by cleeds

snratio
Ya probably could have hired the engineers who designed it to fix it for 1/2 that rate. Hourly rate to me was quite high. Low overhead business.
You do not know what you are talking about. Proper electronics repair requires a suite of test equipment and personnel capable of using it. Neither come cheap. Then there’s rent, insurance and all the costs associated with running a real business that has earned its reputation over a period of decades. So it’s a very different overhead requirement than you starting up as an Amway rep.
snratio
cleeds, ya obviously don’t have much electronics experience or business experience.
Once again: You don’t know what you are talking about. That seems to be the case with many of your posts. But you’re here to argue - not to talk about audio or music - so I realize this is all working out just swell for you. It's odd that you keep doing this only to be banned from the group again and again.
snratio
... American companies tend to lead the world in customer service ...
Do you have any documentation of that, or is it just your "feeling" that American companies are such leaders? It sure isn't the domestic auto industry that's leading the way - consider that GM was once the world's largest auto maker. Now they rank at #4.